Case Study

Rippa

A manufacturer and distributor of mini-excavators and heavy equipment

ManufacturingDevelopmentDesign
×3
website inquiries
−55%
time to inquiry
4.8/5
dealer rating
Rippa
Task
A heavy equipment catalog that's easy to shop

Rippa sells mini-excavators, walk-behind tractors and attachments through a dealer network across Russia. The website was outdated: a flat list of equipment with no filters, specs buried in PDFs, and an inquiry form only in the footer.

Dealers complained that customers found it easier to just call than to figure things out on the site. The task was to build a catalog that helps customers choose and submit an inquiry right away.

Solution
What we did
01
Filterable catalog

We designed a smart catalog with filtering by equipment class, power, weight and type of work. Technical specs moved directly onto the product card — no more PDFs

02
Product pages

Every model got its own page: a gallery with video, a comparison of modifications, a specs table, use cases, and a map with the nearest dealer

03
Inquiry form

A floating inquiry button on every catalog page, a region selector to route to the right dealer, and CRM integration via API — inquiries reach the right dealer automatically

Result
Measurable outcomes
×3
website inquiries
with no increase in ad spend
−55%
time to inquiry
users find the right model faster
4.8/5
dealer rating
from a survey of 40 network partners
+200%
browsing depth
users explore more models per session

"Before, 70% of customers called without knowing what they needed. Now they arrive with a specific model in mind — conversion doubled"

Sales Director, Rippa

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